There is a well-established management system for after sales service in the company to trace every sorting machine in all ways. The company has a service team which is excellent in techniques and characters and response for the service request 24 hours. It has established dozens of sales and service centers in domestic market and carries out the periodical customer visiting policy. The after sales service engineer will reach the customers’ places as soon as possible to ensure every machine to remain in its best working state and performance so that can present greatest benefits to customer. To keep customer from various troubles after using its products has already been the promise to Jiexun company’s customers.
Jiexun has already set up one exclusive after sales service network covering 34 provinces and 50 regions in China. The company also rapidly promotes the construction of overseas service system, explore the international service team training system, promote the convenient localization service model and combines with real time online network service center system to timely response and meet customers’ comprehensive needs.
（1）Customers of Jiexun Optoelectronic have the right to enjoy the company software updating services
（2）The warranty time of Jiexun Optoelectronic’s product (except wearing parts) is one year (since the installation and testing is completed).
（3）24 hours to answer customer calls
（4）For domestic customers, after sales service engineer can arrive within 24 hours (except holidays) if the distance is within 500km from our company or office; after sales service engineer can arrive within 48 hours (except holidays and force majeure event) if the distance is more than 500km from our company or office
（5）For overseas customers, our company is responsible for providing technical personnel training and 24 hours technology support.
Jiexun optoelectronic is proud of its high quality product and stability. We become customers’ most powerful backing by providing value-added services and support to them.
We are committed to providing the best service in the industry from installation and start-up of processing production line to customer’s operator and maintenance personnel training.
The company has a well-established management system for after sales service to trace every sorting machine in all ways.
No matter where you are in the world, our service will make you really feel that we are by your side.
In order to avoid the loss or damage of wearing parts caused by long-term use of your device which can affect sorting performance, our professional technical engineer and fast after sales service response system will spare no effort to provide you with a strong support. No matter where you are, we will provide assistance to you in the shortest time.
Customers who has color sorting equipment from Jiexun Optoelectronic no need to worry about that feeling equipment is out of date because of technical updating. Jiexun company’s rich experience in application of color selection technology, powerful ability of scientific research innovation, lifetime free tracking and updating service can let your equipment always keep common progress with Jiexun Optoelectronic. No matter when you are, you can really feel that you have the best quality equipment.